What we do with your information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
We use Klaviyo as a data processor to aid with the collection of customer data (via sign-up forms) and to store customer data. This allows us to create email marketing campaigns to send special offers and news to our customers. Dogrobes are the controller of customer data and Klaviyo acts on behalf of Dogrobes as a data processor. Klaviyo shall ensure that any person who is authorised by Klaviyo to process Customer Data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
We totally respect your privacy and will never abuse our relationship by emailing too often.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your log in details, please contact us immediately.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us or unsubscribing in the footer of our emails.
We will never pass on your personal details to any third party.
However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Bigcommerce.
They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Bigcommerce's data storage, databases and the general Bigcommerce application.
They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Bigcommerce stores your credit card data.
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site.
We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
Allows Bigcommerce to store information about your session (referrer, landing page, etc).
Used by our website provider’s internal stats tracker to record the number of visits.
Counts the number of visits to a store by a single customer.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you; register a complaint, or simply want more information: