*** Order by 1pm for same-day despatch ***
(for non-personalised orders – see below for personalised orders)
Delivery & Shipping | General Information
All orders are sent tracked. You’ll find your tracking details in your order confirmation.
Our mail bags are usually letterbox friendly, so there’s no need to be at home to accept delivery.
If your parcel is too large, the delivery service may deliver to a neighbour. If that’s not possible, you’ll receive instructions to re-arrange delivery or collect from your local delivery office.
Please make sure your delivery address is correct and let colleagues know if you're expecting a delivery at work.
Personalised (Embroidered) Orders
If you choose to personalise your Dogrobe with embroidery, please allow a little extra time.
We usually despatch embroidered orders the same day if placed before 1pm. Your dog’s name is stitched with care, so it may take up to 2 working days during busy times — but we promise it’s worth the wait!
UK Delivery Costs & Times
Option 1
- Standard Tracked Delivery
- £3.95
- Arrives in 2–3 working days
Option 2
- Express Tracked Delivery
- £4.95
- Arrives in 1–2 working days
If you’ve given us your mobile number, you’ll receive text updates on UK deliveries.
International Delivery Info, Costs & Times
All international orders are charged in GBP (£). Your bank may charge a conversion fee.
VAT is not applied to international orders or postage.
A 10% Import Duty is applied to all US orders.
Please note that import duties, taxes or handling fees may apply in your country before delivery.
Europe (27 Countries + Iceland, Norway & Liechtenstein)
- International Tracked Delivery
- £8.75 (ex. VAT)
- Arrives in 2–5 working days
USA
- International Tracked Delivery
- £13.70 (ex. VAT + 10% US Import Duty)
- Arrives in 5–7 working days
No VAT is applied. Instead, a 10% US Import Duty is added at checkout on your order subtotal and delivery.
This appears as "Tax" on your order summary.
Canada
- International Tracked Delivery
- £12.46 (ex. VAT)
- Arrives in 5–7 working days
Australia, New Zealand, Hong Kong & Israel
- International Tracked Delivery
- £12.92 (ex. VAT)
- Arrives in 5–7 working days
Late Delivery
Occasionally parcels can be delayed due to circumstances outside our control.
Missing Parcels
It is extremely rare for orders to go missing. Please notify us of missing parcels within one month of purchase.
Royal Mail asks us to wait 15 working days before classing a parcel as missing. After that, we will either replace the items or refund your order, including postage.
Free Delivery
If you spend £75 or more on your order (after discounts, excluding postage), you’ll automatically receive free UK delivery at checkout.
We occasionally offer free delivery promotions too. We prefer to be transparent about postage costs rather than adding them into product prices.