Our Returns And Exchanges Policy

No Quibble Guarantee | Free Returns

We want you to love your Dogrobes purchase - and to buy with confidence. If something’s not quite right, don’t worry! We’ve made it easy - and free - to do a return or exchange.

1. Exchanges

You can exchange all or part of your order for store credit and returns are completely free. Store credit is money added to your online account that you can use towards your new order. It means you don't have to wait for a bank refund before placing your new order.

In a Hurry? Quick Option

Skip the wait for store credit.

Just choose a refund and place a new order now.

We’ll process your refund as soon as we receive your return.

If you have an account:

Log in, click on your order and select ‘Return Items’ to request an exchange
Or
Email us and we’ll submit your exchange request

If you don’t have an account:

Email us with your name and order number
We’ll set up an account for you, link your order, and submit your exchange request

What happens next:

We’ll email you a free returns label
Print it off, package up your item(s) and take it to your local Post Office
Keep the proof of postage until your return is confirmed

No printer? No problem!

- Email us to let us know
- We’ll send you our warehouse address and we’ll add your postage refund to your store credit

Once your return is received:

You’ll get store credit to the value of the item(s) you returned
You can then choose to apply this credit at checkout when you place your new order

2. Refunds

Changed your mind? Already placed a new order? You can also request a refund - with free returns.

If you have an account:

Log in, click on your order and select ‘Return Items’ to request a refund
Or
Email us and we’ll submit your refund request

If you don’t have an account:

Email us with your name and order number
We’ll set up an account for you, link your order and submit your refund request

What happens next:

You’ll receive a free returns label by email
Print it off, package up your item(s) and drop it off at your local Post Office
Keep the proof of postage until your return is confirmed

No printer? No problem!

- Email us to let us know
- We’ll send you our warehouse address and include the postage refund in your total refund

Once your return is received:

We’ll issue a refund to your original payment method
Please allow up to 7 working days for the refund to show in your account

Made To Measure | Embroidered Items

These items are made just for you, so we can’t accept returns or exchanges unless the item is faulty.

Please measure carefully and double-check spellings before placing your order

Important Returns Guidelines

Items must be in their original condition - unused, undamaged, and ideally in their original packaging
If your dog has tried it on, please remove dog hair as much as possible (we recommend using a lint roller or tape around your palms!)
Keep your proof of postage - the item is your responsibility until it reaches us

Returns Periods

Our standard returns period is 30 days
Buying a gift? Just let us know if you need an extension

Christmas Returns

Items ordered from 1st Nov - 24th Dec can be returned right up until 31st Jan.

Faulty Item?

In the very unlikely event that you receive a faulty item (beyond normal wear and tear):

Let us know as soon as possible
We’ll ask you to return the item clean and dry so we can investigate the issue - this helps us ensure it doesn’t happen again
We’ll refund or replace the item and reimburse your return postage