* Orders placed before 1pm are despatched the same day *
All orders now go tracked. Tracking information is provided in your order confirmation.
Personalisation
If you customise your dog's Dogrobe with an embroidery of their name, don't forget to allow extra time for your order to arrive. It's all in the detail and that takes a little extra time, but it's worth it!
Delivery Details
Our mail bags are usually letterbox friendly so there's no need for you to be at home to accept delivery.
If your parcel is too large for your letterbox, the postie will try to deliver to a neighbour and will leave a card with delivery details. If this isn’t possible, there will be a phone number on a card for you to re-arrange delivery or you can collect from the local delivery office.
Please make sure all delivery addresses are correct and let colleagues know if you are expecting a delivery at work.
International Deliveries
We currently deliver to the following countries:
EUROPE (27 EU countries, plus Iceland, Liechtenstein, Switzerland and Norway)
USA
CANADA
AUSTRALIA
NEW ZEALAND
ISRAEL
HONG KONG
Please place your order and the website will automatically add postage based on your location. If we are not currently sending to your country, please contact us and we will do our best to help.
The delivery times shown above are provided by Royal Mail but timescales will ultimately depend on the destination country's postal service.
Remember that you're being charged in GBP - British Pounds, and your bank may charge you a fee when they convert to your own currency. As an International customer, you will no longer be charged VAT on your order or on postage.
Please be aware that you may still have to pay import duties or taxes for customs clearance and a handling fee in Europe before you can claim your parcel. Import charges will depend on your own country and the value of the parcel.
If you'd like to know more before ordering, you'll need to contact your local customs office to find out what these charges might be. International shipments may also be subject to cross-border inspections by customs authorities.
Late Delivery
You'll be able to track your order with a unique tracking code. Occasionally a parcel can be late due to reasons that are out of our control and we cannot be held liable in these circumstances.
Missing Parcel
It is extremely rare for orders to go missing. Royal Mail advise us to wait 15 working days before classing a parcel as missing. We will then either replace the missing items, or refund the amount paid, including postage. Please notify us of missing items within a month of the date of purchase.
Free Delivery
Everyone loves free P & P and we do offer it occasionally as part of a promotion.
We looked at offering free P & P permanently, but the costs would have to be absorbed in the cost of each product.
In the end, we decided to be transparent and let you know exactly what you're paying for postage when purchasing our dog drying products. If you spend £75 on your order, including discounts but excluding postage, you'll automatically receive free postage in the UK and it is applied at the checkout.